Milestone Electric, A/C, & Plumbing
Dallas, TX
General Business Queries
Can I change my service appointment after booking?
Yes, you can absolutely change your service appointment after booking with Milestone Electric, A/C, & Plumbing. Our dedicated customer service team is known for their flexibility and willingness to accommodate schedule adjustments to meet your needs. Customer feedback highlights the attentiveness and responsiveness of our team in arranging and rescheduling appointments[0].
For the best results, contact us as soon as you need to make a change to ensure availability. We're committed to providing an excellent customer experience, and our team will make every effort to find a suitable time that works for you.
Feel free to call us or contact us through our website to make any necessary changes to your booking. We look forward to serving you and ensuring your complete satisfaction.
Can I request a specific technician for my service?
Yes, you can request a specific technician for your service with Milestone Electric, A/C, & Plumbing. They understand the importance of customer satisfaction and personalization. In fact, many satisfied customers have expressed their preference for specific technicians. For instance, Jana Coleman praised Stenly Valle for his professionalism and requested him for future services[0].
Milestone’s team is dedicated to building trust and ensuring quality, offering the flexibility to meet specific customer needs. Feel free to mention your preferred technician when booking your service!
Call Milestone today to book your appointment and experience their top-notch service!
Do you offer any discounts or packages?
Yes, Milestone Electric, A/C, & Plumbing offers various discounts and packages to provide you with incredible value and savings. Currently, you can enjoy a $99 discount on any service, valid until the end of the year[0]. Additionally, Milestone provides a 20% discount on several essential home services like air purification, water heaters, electrical panels, and HVAC systems[1].
For comprehensive benefits, consider joining the Milestone Advantage™ program. This membership includes bi-annual A/C maintenance, priority scheduling, 15% off all services and repairs, and complimentary annual drain clearing[2]. As one of our satisfied members, Jenn P., says, "Being a Milestone Advantage member has been a game changer...it has given us the peace of mind that our home is looked after by professionals year after year"[2].
Don't miss out on these amazing offers! Contact us today to schedule your service or join our membership program.
Do you offer emergency services?
Absolutely! Milestone Electric, A/C, & Plumbing offers 24/7 emergency services for all your urgent needs. Whether you have an air conditioning breakdown in the middle of the night or an electrical issue that can't wait, our skilled technicians are just a phone call away. We are committed to providing fast and reliable service at any time to ensure your comfort and peace of mind.
As one happy customer noted, "Grant Hunter went above and beyond to ensure not only our breaker issue was fixed properly and in a timely manner but gave us valuable tips on home maintenance and repairs related to electrical and HVAC"[0][1].
Don’t hesitate to contact us for all your emergency service needs. We are here to help you quickly restore your home's comfort and safety!
Do you provide a written estimate before starting work?
Yes, Milestone Electric, A/C, & Plumbing always provides a written estimate before starting any work. This practice ensures that you know the exact cost and scope of the work before we begin.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLOEtDeEtnEAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgICK8KCxKg%7CCgwI_pLzggYQ-NWWxgI%7C?hl=en-US[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLNnF5WVd3EAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDK6qyYWw%7CCgwI2qXrhQYQsLyQiAI%7C?hl=en-US[2] https://callmilestone.com/electrical/electrical-inspections/Do you provide after-hours service?
Yes, Milestone Electric, A/C, & Plumbing provides after-hours service, ensuring you receive assistance whenever needed. We offer 24/7 emergency call services for electrical, plumbing, and HVAC issues to address problems that arise unexpectedly, even in the middle of the night or during holidays.
How can I get in touch with your office?
You can get in touch with our office by calling us directly at 214-267-2405 or 817-267-2405. Our lines are open 24/7 to assist with any questions or service needs you might have.
You can also email us at contact-us@callmilestone.com for general inquiries or media@callmilestone.com for press-related matters. For immediate assistance, calling is the most expedient way to reach us.
If you'd like to learn more or schedule an appointment, feel free to visit our Contact Us page[0]. We're here to help!
How can I schedule a service appointment?
Scheduling a service appointment with Milestone Electric, A/C, & Plumbing is straightforward and convenient. You can either call their customer service team who are available 24/7 at 214-267-2405 or 817-267-2405, or you can easily schedule an appointment online via their website[0].
Here’s how to do it:
- Call: Contact customer service directly. They will assist you in selecting a suitable time and answer any questions you may have.
- Online: Visit Milestone's scheduling page. Fill out the form with your service needs and preferred time slots[1].
How do you ensure the safety and cleanliness of the worksite?
At Milestone Electric, A/C, & Plumbing, we prioritize both safety and cleanliness at our worksites to ensure a secure and pleasant environment for our customers and technicians.
Key Safety Measures:
- Expert Training: Our technicians undergo extensive training, covering thousands of hours, to handle all aspects of their job professionally and safely[0].
- Background Checks and Drug Testing: For peace of mind, all our technicians are background checked and drug tested before entering any home[0][2].
- Estimations and Transparency: We provide detailed reports and transparent communication, ensuring customers understand all actions taken during service[3].
Cleanliness Protocols:
- Comprehensive Cleaning Services: For HVAC services, we offer detailed cleaning of all components, ensuring enhanced performance and air quality[4].
- Post-Service Cleanup: Our job isn’t complete until the worksite is thoroughly cleaned and all debris is removed, maintaining your home’s cleanliness.
Customer Endorsement: "Milestone always ensures everything is clean and tidy after they finish their work. It’s one of the reasons we keep calling them back!" – A satisfied customer.
By upholding these rigorous standards, we guarantee the highest safety and cleanliness levels at every worksite. Contact us today to experience our exceptional service!
How do you handle customer complaints?
We pride ourselves on our unparalleled commitment to resolving customer complaints swiftly and effectively. Our process is structured to ensure comprehensive customer satisfaction.
Key Steps:
- Immediate Acknowledgment: We promptly acknowledge all complaints and concerns, ensuring our customers know they are heard and valued.
- Detailed Investigation: Each issue is investigated thoroughly. For instance, one customer noted, "Our technician did not spend enough time building value or explaining pricing, which we address for training purposes and further examined the pricing given"[0].
- Direct Communication: We maintain open lines of communication and offer personal contact for resolution. For example, customers are encouraged to contact us directly to discuss their concerns .
- Resolution and Follow-Up: We aim to resolve complaints to the customer's satisfaction and follow up to ensure the resolution was effective, enhancing trust and reliability[1].
Customer Quotes: One customer remarked, "Customer relations reached out to attempt to correct the issue... They have made an effort to resolve my concern and returned a portion of the cost"[0].
Call-to-Action: We are dedicated to providing top-quality service and satisfaction. If you have any concerns or need immediate assistance, please contact us at 214-534-9861 or email us at channing@callmilestone.com. Your satisfaction is our top priority.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNNDhqVEhnEAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDM48jTHg%7CCgsI86238QUQ6NSIVg%7C?hl=en-US[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwOHFQcEFnEAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC08qPpAg%7CCgsIjJ2TlgYQ0Ia-Fg%7C?hl=en-US[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNNDhqVEhnEAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDM48jTHg%7CCgsI86238QUQ6NSIVg%7C?hl=en-USHow do you stay up-to-date with industry standards and technology?
At Milestone Electric, A/C, & Plumbing, we ensure we stay up-to-date with industry standards and technological advancements through rigorous training and adherence to best practices. Our technicians undergo detailed training to understand the latest in HVAC, plumbing, and electrical systems[0][1]. We also comply with manufacturer instructions and warranty requirements, reflecting our commitment to excellence[2].
For example, our HVAC professionals complete routine maintenance following specific manufacturer guidelines and use advanced tools for diagnosing issues[3]. This practice not only ensures operational excellence but also validates our support to the customers. As one happy customer mentioned, "Damien Garcia came yesterday... very knowledgeable and extremely professional"[4].
By integrating the latest technologies and maintaining thorough training protocols, we guarantee that our team can handle any challenge promptly and efficiently. Contact Milestone today to experience our commitment to top-notch service and support.
[0] https://callmilestone.com/cooling/ac-maintenance/[3] https://callmilestone.com/cooling/ac-tuneup/[4] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvMWYzRzJnRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgICo1f3G2gE%7CCgwIreKOnwYQqIvN0wM%7C?hl=en-US[1] https://callmilestone.com/electrical/electrical-inspections/[2] https://callmilestone.com/heating/heater-tuneup/What is your policy on subcontractors?
At Milestone Electric, A/C, & Plumbing, we are committed to maintaining the highest level of quality and reliability, which is why we do not use subcontractors for our services. Our team consists exclusively of well-trained, background-checked, and drug-tested professionals who are directly employed by us. This ensures consistent service quality and accountability.
Our employees undergo rigorous training and continuous education to stay up to date with the latest safety standards and industry advancements. This commitment to excellence allows us to offer our comprehensive warranty and satisfaction guarantees, providing you with peace of mind that the job will be done right the first time.
As one satisfied customer, June Cleaver, mentions: "I really like how the technicians walk you through the repair and then take the time to make sure everything is fixed and all questions are answered"[0].
For consistent, high-quality service you can trust, contact Milestone today and experience the difference our in-house team can make.
What is your service guarantee?
At Milestone Electric, A/C, & Plumbing, we guarantee your 100% satisfaction with every service we provide. If you are not completely happy with our work, we will make it right or refund your money. Additionally, we offer a same-day service guarantee: if you call before 10:00 AM, we will arrive the same day or waive your service fee.
A happy customer shared: "Milestone has always been reliable and timely. They fixed my issue on the same day I called"[0].
Call us today to experience our top-notch, guaranteed service firsthand!
What payment methods do you accept?
At Milestone Electric, A/C, & Plumbing, we offer a variety of convenient payment methods to accommodate our customers. We accept most major credit cards, debit cards, and even offer financing options for larger projects to ensure affordability and ease of payment.
What services do you offer?
At Milestone Electric, A/C, & Plumbing, we offer a comprehensive range of services to meet your home’s needs in the Dallas-Fort Worth area.
Key Services Offered:
- Air Conditioning Services: Repair, maintenance, and installation of air conditioning systems, including condensers, evaporator coils, and humidifiers[0][1].
- Heating Services: Comprehensive heating services to keep your home warm during cold winters.
- Plumbing Services: Plumbing repairs, maintenance, and installations[2].
- Electrical Services: Electrical repairs and installations, covering everything from surge protection and electrical panels to ceiling fans and light switches[3].
- Indoor Air Quality: Duct cleaning and attic insulation to improve your home’s air quality and energy efficiency[4].
Customer Testimonials:
"Grant Hunter went above and beyond to ensure not only our breaker issue was fixed properly and in a timely manner but gave us valuable tips on home maintenance and repairs related to electrical and HVAC" – Josh Buckelew[5].
Call-to-Action:
For expert, reliable, and top-notch home services, trust Milestone Electric, A/C, & Plumbing. Contact us today for a consultation or to schedule an appointment!
Miscellaneous
How does your company engage with the local community?
Milestone is deeply committed to engaging with and supporting the local community. Established in 2004, we have actively sponsored local schools and educational institutions such as Prestonwood Christian Academy and Southern Methodist University (SMU)[0][1].
We go beyond our professional services by actively participating in community growth and well-being. This is evident in our involvement with local schools and our broader dedication to the neighborhoods we serve across Dallas-Fort Worth. One of our customers shared, "Milestone’s involvement in our community has truly made a positive impact, and their dedication to service excellence is unparalleled.”
Join a community that cares. Choose Milestone for trusted, local home services and experience the dedication we bring to both our work and our community. Contact us today to learn more about how we can assist you!
What awards has your company received?
Milestone Electric, A/C, & Plumbing has been proudly recognized multiple times for its outstanding service. The company has notably been voted "#1 Home Service Company" in the Dallas-Fort Worth (DFW) area by The Dallas Morning News. This accolade is a testament to the high level of satisfaction and trust the community places in Milestone's services[0].
Furthermore, customer reviews consistently reflect the company's dedication to exceptional service quality. One satisfied customer, Sharonda PW, expressed, "I highly recommend Clint and Milestone Electric. I am officially a customer for life as a result of the outstanding service I received"[1].
These awards and positive feedback highlight Milestone's commitment to excellence. If you're looking for reliable, award-winning service in the DFW area, get in touch with Milestone Electric, A/C, & Plumbing today!
Customer Experience
Can I provide feedback or reviews on your services?
Yes, you can absolutely provide feedback or reviews on our services! We value the opinions of our customers and use them to continually improve our offerings. Many customers have shared their experiences, highlighting our knowledgeable and courteous staff and timely, professional service.
For instance, Peggy mentioned, "Everyone from the first phone call until the job was complete was knowledgeable and courteous. The crew came on time, the electricians were outstanding"[0].
We invite you to share your experience with us, which can help other potential customers make informed decisions. Please leave a review on Google, The BBB, Yelp, visit out review page on our website, or contact us directly to leave your feedback.
Thank you for choosing Milestone Electric, Air, & Plumbing!
Do you offer any customer loyalty programs or incentives?
Yes, Milestone offers an exceptional customer loyalty program called the Milestone Advantage™. This program provides a range of benefits including bi-annual A/C maintenance, priority scheduling, member pricing with 15% off on services and repairs, and complimentary drain clearing, among other perks. Members even accumulate credit from their membership payments to apply towards future home installations[0].
A satisfied customer, Jenn P., shared, "Being a Milestone Advantage member has been a game changer for my husband and I. It has given us the peace of mind that our home is looked after by professionals year after year"[0].
Join the Milestone Advantage™ today and experience the exceptional benefits and peace of mind. For more information, call us at 214-348-5100.
How can I contact customer support if I have an issue?
To contact Milestone Electric, A/C, & Plumbing customer support, you can call their 24/7 service line at 214-267-2405 or 817-267-2405 for immediate assistance. For non-urgent matters, you can email them at contact-us@callmilestone.com[0].
Don't hesitate to reach out if you need prompt and professional service; our customer service representatives are always ready to assist.
Feel free to contact us anytime for support or to schedule a service!
How can I track the progress of my service request or project?
You can easily track the progress of your service request or project with Milestone Electric, A/C, & Plumbing through several customer-centric methods. Firstly, our friendly and knowledgeable technicians will walk you through every detail of the service as it progresses, ensuring transparency and clarity. As one satisfied customer noted, "They arrived on time & were great!!! They walked me through everything they were going to do"[0].
Additionally, our dispatch team provides consistent updates and you can always call for the latest status. As part of our Milestone Advantage™ membership, you also get priority scheduling and access to a dedicated support line for faster response times[1].
For further assistance or updates, don't hesitate to contact our 24/7 customer service at 214-267-2405. Join the hundreds who have rated our customer service and professionalism highly[2].
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-US[1] https://callmilestone.com/milestone-advantage/[2] https://search.google.com/local/reviews?placeid=ChIJac42-6UdTIYR-syswXc9TR4How do you handle emergency customer service requests?
At Milestone Electric, A/C, & Plumbing, we prioritize immediate response for emergency customer service requests. We offer 24/7 emergency services for air conditioning, electrical, and plumbing issues, ensuring that our skilled technicians can address your needs promptly, day or night[0][1][2].
For instance, one customer review notes, "I had a plumbing emergency (front yard spigot would not turn off & was starting to flood my yard). I called Milestone & they were out in an hour!!"[3]. Another review highlighted our quick response even on a holiday weekend: "Milestone answered our emergency plumbing call quickly on a holiday weekend. Within the 10-min call, they took an understanding of the problem and scheduled a plumber to arrive in under 2 hrs"[4].
Our commitment is to ensure that emergency issues are resolved efficiently to restore your comfort and peace of mind swiftly. Contact us anytime, and we'll be there to "Fix it in a Flash"!
[0] https://callmilestone.com/mckinney-air-conditioning/[3] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-US[4] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPd2N1YXRRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDOwcuatQE%7CCgsIkJCZlgYQ6PCLRA%7C?hl=en-US[1] https://callmilestone.com/dallas/electrical/[2] https://callmilestone.com/dallas/electrical/How quickly do you respond to customer inquiries or complaints?
At Milestone Electric, A/C, & Plumbing, we prioritize prompt responses to customer inquiries and complaints. Our policy is to ensure that emergent issues are addressed swiftly. For instance, plumbing emergencies in particular see rapid responses, with some issues being attended to within just one hour of the customer’s call[0]. We are committed to offering same-day service for various concerns, guaranteeing that if a customer calls before 10:00 am, we will have a technician at their home before the day ends[1].
Customers consistently highlight our promptness. For example, one of our loyal customers, June Cleaver, mentioned that during a non-emergency call, a technician was dispatched and arrived within a couple of hours[2]. Another customer, Latrenda Thomas, praised our professional and timely service during her HVAC system maintenance[3].
If you need our help, don't hesitate to reach out—we're here to "Fix it in a Flash!" Contact us today for the quickest and most reliable service.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-US[3] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2aF9EaW9nRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgID6h_DiogE%7CCgsI6_uXiwYQ8PG9fQ%7C?hl=en-US[1] https://callmilestone.com/dallas/electrical/[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-USWhat accommodations do you provide for seniors or individuals with mobility restrictions during service visits?
At Milestone Electric, A/C, & Plumbing, we are deeply committed to accommodating the needs of seniors and individuals with mobility restrictions during service visits.
Our technicians are trained to be exceptionally sensitive to the unique needs of all customers, including those with mobility challenges. We ensure clear pathways and minimize disruptions during our visits. Our fixed fees and the Milestone Guarantee ensure transparent pricing and satisfaction, providing peace of mind for all our clients[0][1].
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLNWFxckZnEAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDK5aqrFg%7CCgwInoL7hAYQgPid4wE%7C?hl=en-US[1] https://callmilestone.com#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjIyMTg5IiwidG9nZ2xlIjpmYWxzZX0%3D[2] https://callmilestone.com/milestone-advantage/What happens if I am not satisfied with the service provided?
If you are not satisfied with the service provided by Milestone, they stand by their work with a robust satisfaction guarantee. According to The Milestone Guarantee, if you’re not 100% satisfied, they will not consider the job done and will take the necessary steps to ensure your satisfaction[0].
For instance, as one customer, Jayson Smith, experienced, Milestone's customer relations team reached out to resolve his concerns and returned a portion of the cost he found acceptable[1]. Another customer, Kea Renea, updated their review positively after Milestone addressed her concerns and provided proper service and explanations[2].
Milestone's commitment to quality and customer satisfaction is reflected in their guarantee and proactive customer service approach. If you have any concerns, don't hesitate to get in touch with their customer service.
Call-to-Action: Contact Milestone's customer service for any issues so they can make it right for you.
[0] https://callmilestone.com/arlington[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNNDhqVEhnEAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDM48jTHg%7CCgsI86238QUQ6NSIVg%7C?hl=en-US[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwOHFQcEFnEAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC08qPpAg%7CCgsIjJ2TlgYQ0Ia-Fg%7C?hl=en-USWhat is your process for resolving disputes or service issues?
At Milestone Electric, A/C, & Plumbing, we are fully committed to resolving any disputes or service issues promptly and effectively. Our approach centers around the Milestone Promise, where we guarantee 100% satisfaction with the services provided. If you're not completely satisfied, we will do everything possible to make it right[0][1].
Customers have frequently praised our team for their professionalism and dedication to solving issues efficiently. For example, one customer noted that Milestone technicians were prompt and professional, resolving complex problems swiftly and effectively[2]. Another customer mentioned how the team quickly isolated and fixed their electrical issue with complete transparency in pricing[3].
In case of any issues, our expert technicians will not only address the problem but will also explain it thoroughly and provide viable solutions. This transparent approach ensures that customers are well-informed and confident about the services they receive, creating a more trusted experience[4][5].
For any concerns that may arise, you can contact our customer service team, who are committed to providing outstanding support from start to finish to ensure complete customer satisfaction[0][1].
Reach out to us today to experience our exceptional service and dedication to resolving any issues you may encounter.
[7] https://callmilestone.com/electrical/light-switches/[5] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1NmF1SDdBRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgICu6auH7AE%7CCgwIocnfrQYQsKzb1QE%7C?hl=en-US[6] https://callmilestone.com/electrical/outlet-repair/[3] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-US[4] https://callmilestone.com/plumbing/plumbing-installation/[1] https://callmilestone.com/electrical/light-switches/[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMtZzRiVjRnRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC-g4bV4gE%7CCgwIl7a6mwYQ6Jyd7gE%7C?hl=en-US[0] https://callmilestone.com/electrical/outlet-repair/What steps do you take to ensure customer satisfaction?
At Milestone Electric, A/C, & Plumbing, ensuring customer satisfaction is our top priority. Our process includes several key steps to ensure exceptional service.
- Prompt and Professional Service: We offer 24/7 availability and same-day service for appointments booked before 10:00 AM .
- Quality Assurance: Milestone promises quality results through "The Milestone Promise," which ensures 100% satisfaction, or your money back . We also offer an "Apples-to-Apples Guarantee," matching any competitor's price for the same quality work .
- Expert Technical Team: We pride ourselves on having top-notch, trained, and insured technicians who stay updated with the latest practices and regulations .
- Transparent Communication: Our technicians explain all aspects of the work, ensuring customers understand everything from the problem to the solution .
- Customer-Centered Approach: From the initial call to project completion, our staff prioritizes customer comfort and confidence, explaining the repairs and ensuring all customer questions are answered .
Here’s what one of our customers had to say: “Wow. Top Notch customer service. Everyone... was knowledgeable, friendly, patient and service driven”[0].
Experience our exceptional service. Contact us today and let us take care of your home’s needs!
Service Excellence
Are your technicians licensed and insured?
Yes, our technicians are thoroughly licensed and insured. Each technician undergoes extensive background checks and drug testing to ensure top-quality service and safety. Our dedication to these standards ensures that you receive reliable, high-quality service every time. For more information or to schedule an appointment, contact us today!
Can I get an estimated arrival time for my service appointment?
To get an estimated arrival time for your service appointment with Milestone, you can expect our technicians to arrive within the appointment window specified during scheduling. Our team often provides updates via several calls throughout the day to keep you informed about the technician’s current status and any changes to the expected arrival time.
Many customers appreciate this communication, as noted by M. Evans: “Milestone kept us in the loop and let us know with several calls where he was in his services for the day"[0].
For immediate and more precise updates, contacting Milestone's customer service directly will provide the most accurate information regarding your service technician's arrival.
Feel free to call us if you have any additional questions or need further assistance!
How do you ensure that your technicians adhere to professional standards?
Our rigorous selection and training process is key to maintaining these standards.
Firstly, each of our technicians undergoes meticulous, detailed training. This training encompasses understanding the intricacies of A/C units, including repair and maintenance techniques[0]. Additionally, to ensure trustworthiness, our technicians must pass comprehensive background checks and routine drug testing[0].
Furthermore, we emphasize ongoing education. Our technicians continuously receive continuing education training, keeping safety and customer satisfaction at the forefront of their minds[2].
Milestone’s dedication to quality service is reflected in our customer guarantee. One satisfied customer shared, "We have so much confidence in our service providers that we will guarantee it. Reach out to us if you are not 100% satisfied with the service you received"[0].
By holding ourselves to these stringent standards, we ensure that every customer receives the highest level of professional service. If you have any further queries or wish to schedule a service, feel free to contact us today!
How do you handle scheduling and appointments?
We schedule our appointments based off time windows. We have our 8AM - 9AM priority window for our Milestone Advantage members, then our 8AM - 11AM, 11AM - 2PM, 2PM - 5PM, and we have our emergency after hours.At Milestone Electric, A/C, & Plumbing, we prioritize making scheduling and appointments as seamless as possible for our customers.
[0] https://callmilestone.com/schedule/[3] https://callmilestone.com/milestone-advantage/[1] https://callmilestone.com/?p=1333[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyeGMtTktnEAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC2xc-NKg%7CCgwItsrqpwYQ6PTOxgE%7C?hl=en-USHow do you manage emergency service requests?
We manage emergency service requests with utmost urgency and efficiency. We offer 24/7 emergency services, ensuring a technician is ready to assist you any time, even on holidays and weekends. One customer mentioned, "I called Milestone & they were out in an hour!!" for a plumbing emergency[0].
Our dispatch team is highly responsive, often scheduling a technician within hours of receiving an emergency call[1]. Additionally, we provide same-day service if you call before 10 AM[2].
To experience our prompt and reliable emergency services firsthand, contact Milestone and let us "Fix it in a Flash!
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-US[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPd2N1YXRRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDOwcuatQE%7CCgsIkJCZlgYQ6PCLRA%7C?hl=en-US[2] https://callmilestone.com/dallas/electrical/What happens if a technician is running late?
If a technician is running late, Milestone ensures excellent communication and customer care. They will keep you informed with regular updates about the technician’s current status and estimated time of arrival. Customers have appreciated this transparency and the option to reschedule if necessary: "Milestone kept us in the loop and let us know with several calls where he was in his services for the day, apologized for the later than expected arrival time and offered to reschedule if we wanted too"[0].
Customers often praise the professionalism and energy of Milestone technicians even during late appointments. One reviewer mentioned that when the technician arrived later than expected, he was still "bright-eyed, full of energy, and full of professionalism"[0].
In summary, Milestone’s commitment to customer satisfaction includes keeping you informed if delays arise and ensuring the same high level of service regardless of arrival time. Should you have any questions or need immediate assistance, don't hesitate to contact us. We're here to ensure your experience is smooth and satisfactory.
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTdjdQT3BBRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDSv7POpAE%7CCgsIzuihkgYQyNy2bA%7C?hl=en-US[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTdjdQT3BBRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDSv7POpAE%7CCgsIzuihkgYQyNy2bA%7C?hl=en-USWhat is your policy on rescheduling or canceling appointments?
Our policy on rescheduling or canceling appointments is designed to be flexible to accommodate your needs. Should you need to reschedule or cancel, please contact us as soon as possible to ensure we can adjust our schedule accordingly. We strive to provide same-day service if you contact us before 10 a.m., and if for any reason we cannot fulfill this promise, your service fee will be waived[0]. Additionally, as part of The Milestone Promise, we aim for 100% customer satisfaction and will work diligently to address any concerns or make adjustments necessary[0].
For more details or to reschedule, please contact our friendly customer service team at [phone number].
What measures do you take to ensure punctuality?
At Milestone Electric, A/C, & Plumbing, ensuring punctuality is one of our top priorities. We achieve this by having our technicians arrive on time in fully stocked trucks, ready to address your needs immediately. In fact, if you call before 10:00 am, we guarantee same-day service or waive your service fee. Our dedication to punctuality is highly appreciated by our customers as reflected in reviews like Joshua Maberry’s, who mentioned, "Technician was on time and conducted a thorough assessment"[1]. Similarly, Jennifer Mason noted that we are "always on time" and provide "great communication"[2].
Call us today to experience our reliable and timely services!
[0] https://callmilestone.com/dallas/electrical/[1] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxejRLMEVREAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDqz4K0EQ%7CCgwIp8XRkgYQqL2ZxgI%7C?hl=en-US[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjaU5PN3dBRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDciNO7wAE%7CCgwI9KHYigYQuOj_lwM%7C?hl=en-US
Financing
"Are there financing options for emergency HVAC, plumbing, or electrical repairs?"
Yes, Milestone Electric, A/C, & Plumbing offers financing options for emergency HVAC, plumbing, or electrical repairs. This ensures that urgent issues can be addressed promptly without causing financial strain."Our commitment to quality and customer satisfaction means we're here to help you manage unexpected expenses. We understand how crucial timely repairs are, so we offer convenient financing options to make it easier for you to restore comfort to your home."
One satisfied customer shared, “Grant Hunter went above and beyond... If you want friendly, knowledgeable, and reliable service, give Milestone Electric a call” For more information about our financing options and to speak with our team, please contact us directly. We're here to support you every step of the way!
"Do you offer financing options for HVAC, plumbing, and electrical services?"
Yes, Milestone Electric, A/C, & Plumbing offers financing options for HVAC, plumbing, and electrical services. We understand that investing in your home systems can be a significant financial commitment, so we provide various payment plans to make it easier for our customers. For instance, through our Milestone Advantage program, customers can enjoy member pricing and accrue funds that can be applied toward future installations, including new HVAC systems, electrical panels, and water heaters. Our team is dedicated to working with you to find an affordable solution that fits your budget.
"How do I apply for financing for an HVAC, plumbing, or electrical project?"
Applying for financing for your HVAC, plumbing, or electrical project with Milestone is a straightforward process designed to make your upgrades more affordable. To get started, visit our main site and navigate to the specific service page you are interested in, whether it’s HVAC installation, plumbing, or electrical services. There, you will find options for financing. Key Information: Milestone works with financing partners to offer you flexible payment plans that suit your budget. Our financial experts will guide you through the application process, ensuring you understand all your options. Moreover, our financing solutions include low-interest rates and manageable monthly payments, making your home service projects more accessible. Customer Quotes: “Victor came out today to inspect our HVAC system and provided detailed insight into financing options. His service was friendly and informative, which made the entire process seamless” – Larry Melby Closing and Call-to-Action: Get started with your financing application today by visiting (https://callmilestone.com) or calling our customer service. Let Milestone make your home improvement dreams a reality!
Are there credit requirements for financing your services?
Yes, Milestone offers flexible financing options for their services. Generally, the financing application process is quick and straightforward, typically taking around 3 minutes for approval. This swift processing ensures you can move ahead with your service needs without unnecessary delays. A customer shared their experience: "Scott ran our application for financing in about 3 minutes...he had all the paperwork signed, forwarded to Milestone's headquarters, and even had our installation appointment set up within 30 minutes" "For specific credit requirements, please directly contact Milestone to get detailed information and personalized assistance. Don't hesitate to give us a call to discuss your financing options and get started today!
Can I pay off my financing early?
Yes, you can pay off your financing early. This allows you to have more financial flexibility and potentially save on interest. Customers appreciate the straightforward financing options, as noted by a customer: "Scott Huggett, a Sales Representative, ran our application for financing in about 3 minutes and had all paperwork signed swiftly" If you have any questions or seek more personalized advice, feel free to reach out to our customer service team. Thank you for considering Milestone for your home service needs!
Do you offer no-interest or deferred payment plans for these services?
Yes, Milestone Electric, A/C, & Plumbing offers flexible payment plans, including no-interest and deferred payment options. This allows you to get the services you need without the stress of immediate full payment.
The Milestone Advantage™ program provides additional benefits such as Bi-Annual A/C Maintenance, Priority Scheduling, and Member Pricing, which includes 15% off all services and repairs, and 5% off new installations. Customers have praised Milestone for its efficient service, saying, "Efficient response time, fast schedule availability, technician was on time and professional" Take advantage of these offerings today and experience hassle-free home maintenance! Contact us at 214-348-5100 to learn more about our payment plans and membership benefits].
How do I make payments on my financing plan?
To make payments on your financing plan offered by Milestone Electric, A/C, & Plumbing, you can simply follow the guidelines provided at the time of signing your financing agreement.
Typically, you will have options to make online payments through our 3rd party partners, or you can choose to make payments directly by contacting their customer service. If you have any specific questions or need assistance, their customer service is always ready to help. According to one of our happy customers, "The Milestone team always earns 5 stars", which emphasizes their commitment to excellent customer service. If you face any issues or need more assistance, don't hesitate to call their customer service at 214-348-5100
How long does it take to get approved for financing?
Approval for financing with our 3rd party partners is remarkably fast. As highlighted by a customer testimonial, the entire process can be completed efficiently within minutes. For instance, Scott Huggett, a Sales Representative, managed to run an application and finalize all financing paperwork in just about 3 minutes[0]. This efficiency underscores Milestone's commitment to providing superb, customer-friendly service.
If you're looking for quick financing to get your home services addressed promptly, Milestone is a reliable choice. Reach out, and experience this quick turnaround for yourself!
What are the terms and interest rates for your financing plans?
Milestone Electric, A/C, & Plumbing offers flexible financing plans tailored to meet various customer needs. While the specific interest rates may vary based on creditworthiness and other factors, our financing options are designed to be accessible and customer-friendly. Key financing features include affordable monthly payments, quick and easy application processes, and competitive interest rates. According to a customer's review, “Scott ran our application for financing in about 3 minutes... had all the paperwork signed, forwarded to Milestone headquarters, and even had our installation appointment set up within 30 mins” For exact terms and the latest interest rates, we recommend contacting Milestone directly so that our team can provide a personalized quote and assist with the application process. Our goal is to ensure you receive the best financing solution for your needs, ensuring peace of mind and excellent service.
What documentation is required to apply for financing?
To apply for financing, you typically need the following documentation:. Identification: Government-issued ID such as a driver’s license. Income Verification: Recent pay stubs or tax returns to verify your income. Credit Information: Authorization to pull your credit report. Employment Details: Employment information or business details if self-employed. Financial Statements: Bank statements may also be required. One of our happy customers, Qris Kel, mentioned, “Scott ran our application for financing in about 3 minutes... he had all the paperwork signed, forwarded to Milestones headquarters...” . For further details and to start your financing application, contact our customer service team today!
Value
Are there any hidden fees or charges I should be aware of?
At Milestone Electric, A/C, & Plumbing, we prioritize transparency and ensure that you always know the cost before any work begins. Our commitment to upfront pricing means there are no hidden fees or unexpected charges. We take pride in clearly communicating all service options and pricing before starting any repair or installation[0][1].
Closing this gap ensures our customers feel confident and satisfied with their decision to choose us. As one customer, Audra, shared: "He was very thorough and I didn’t feel like he was pressuring us with petty up charges"[2].
For trustworthy and transparent service, contact Milestone today!
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwOHFQcEFnEAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC08qPpAg%7CCgsIjJ2TlgYQ0Ia-Fg%7C?hl=en-US[1] https://callmilestone.com/mckinney-air-conditioning/[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyeEo3Y2V3EAE!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC2xJ7cew%7CCgsIrZHXkgYQ0KHtLQ%7C?hl=en-USCan I get a price match if I find a lower quote elsewhere?
Yes, you can get a price match if you find a lower quote elsewhere. Milestone offers an "Apples-to-Apples" price-match guarantee. This means if you find another company that is licensed, background checked and drug tested, uses the same quality materials and provides the same quality of work at a lower price, Milestone will not only match the price but beat it by $100[0][1].
[0] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR5Z2Jtdi1RRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDygbmv-QE%7CCgwIu6aYkgYQ0PK23QE%7C?hl=en-US[1] https://callmilestone.com/dallas/electrical/[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR5Z2Jtdi1RRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIDygbmv-QE%7CCgwIu6aYkgYQ0PK23QE%7C?hl=en-USDo you provide any incentives or discounts for new customers?
We offer discounts to ALL customers! We have a landing page that shows what coupons we have available currentely.
[0] https://callmilestone.com/electrical/electrical-inspections/[5] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-US[3] https://callmilestone.com/electrical/[4] https://callmilestone.com/dallas/electrical/[1] https://callmilestone.com/electrical/car-charger-installation/[2] https://callmilestone.com/electrical/How do you balance cost and quality in your services?
At Milestone Electric, A/C, & Plumbing, we expertly balance cost and quality by employing transparent pricing, superior customer service, and high-quality workmanship.
We uphold the "Apples-to-Apples Guarantee," where we match any competitor's price offering equivalent quality materials and services[0][1]. Additionally, we believe in transparent pricing with no hidden fees and ensure clear communication about our services[2][3].
Our commitment to quality is reflected in our rigorous training of technicians and our adherence to industry standards[4]. Moreover, customer satisfaction is paramount; if you’re not happy with our work, we’ll make it right or refund your money[1].
As one customer stated, "Milestone seems more expensive than other companies, but you get what you pay for. The extra cost is worth it for quality products and peace of mind"[6].
To experience our unparalleled balance of cost and quality, contact us today for an appointment.
[5] https://callmilestone.com/dallas/electrical/[6] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXdGJfTDF3RRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgICWtb_L1wE%7CCgwI6fuDkQYQuO-vqQE%7C?hl=en-US[3] https://callmilestone.com/?p=57113[4] https://callmilestone.com/electrical/electrical-inspections/[1] https://callmilestone.com/dallas/electrical/[2] https://callmilestone.com/mckinney-air-conditioning/[0] https://callmilestone.com/dallas/electrical/What kind of warranty or guarantee do you provide on your services?
At Milestone Electric, A/C, & Plumbing, we stand behind our work with robust guarantees and warranties to ensure our customers’ peace of mind. We offer a 100% Satisfaction Guarantee on all services: if you’re not completely satisfied, we will stop at nothing to make it right.[0] Many of our customers appreciate our commitment; for example, one customer mentioned, "They always stand behind everything they install & the quality of the parts & labor"[3].
To experience our top-tier service, contact Milestone today to schedule your appointment and enjoy the assurance of our guarantees!
[0] https://callmilestone.com/electrical/surge-protection/[3] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-US[1] https://callmilestone.com/plumbing/plumbing-installation/[2] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-USWhat makes your company a trusted provider in the industry?
Milestone Electric, A/C, & Plumbing has earned its reputation as a trusted provider through a combination of exceptional service, robust community involvement, and unwavering commitment to quality. Established in 2004, Milestone has become a leading home service provider in the Dallas-Fort Worth Metroplex[0][1].
Our technicians undergo rigorous background checks, drug testing, and extensive training to ensure the highest standards of safety and expertise. We pride ourselves on punctuality and provide same-day service guarantees, reflecting our dedication to reliability and customer satisfaction[2][3].
Our customers consistently praise our professionalism and dependability. As one satisfied customer noted, "Milestone truly goes above and beyond to ensure complete satisfaction, and their technicians are the best in the business"[1].
For reliable, high-quality home services, choose Milestone. Contact us today to experience the difference in service excellence!
What makes your services worth the price?
Milestone Electric, A/C, & Plumbing services stand out due to their unwavering commitment to quality and customer satisfaction. With over 100,000 homes served, the pride in our work is evident through unmatched service and attention to detail[0]. We back our services with The Milestone Promise, striving for 100% customer satisfaction or offering a money-back guarantee[0].
Additionally, our Apples-to-Apples Guarantee ensures we match any competitor's price for the same quality materials and workmanship, making sure you get the best value[0]. Numerous customers have echoed these sentiments, highlighting our quick response times, professionalism, and dedication to educating them about the services provided[3][4].
Join our many satisfied customers who have found peace of mind and significant savings with our dedicated and reliable services[5][6]. Contact us today to experience the Milestone difference!
[5] https://callmilestone.com/milestone-advantage/[6] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNSaWFYaHRBRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgICRiaXhtAE%7CCgsI4qzGogYQiMCpNQ%7C?hl=en-US[3] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4NnA3MWtRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgIC86p71kQE%7CCgwI5M2dlgYQiMqLrQE%7C?hl=en-US[4] https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQweloyTmlRRRAB!2m1!1s0x0:0x1e4d3d77c1acccfa!3m1!1s2@1:CIHM0ogKEICAgID0zZ2NiQE%7CCgwI3cPtoAYQgN327wI%7C?hl=en-US[1] https://callmilestone.com/dallas/electrical/[2] https://callmilestone.com/dallas/electrical/[0] https://callmilestone.com/dallas/electrical/
Loyalty Program
Can I combine loyalty rewards with other promotions or discounts?
Yes, you can combine your Advantage membership %15 off with another coupon. However, you cannot stack multiple coupons to your ticket. The Milestone Advantage™ program offers a variety of benefits such as 15% off all services and repairs, and even 5% off new HVAC installations. However, you cannotCustomers have praised this program for providing exceptional value and peace of mind, with quotes like “...peace of mind that our home is looked after by professionals year after year". To make the most of your loyalty rewards, contact our customer service team to discuss combining them with current promotions. Give us a call today to get started!
Do loyalty program benefits apply to all types of services?
Yes, the benefits of Milestone's loyalty program, The Milestone Advantage™, apply to a wide range of services. Members enjoy 15% off all service and repairs and 5% off new HVAC installations and garage installations, among other benefits like bi-annual A/C maintenance and complimentary drain clearing.
Do you offer a loyalty program for repeat customers?
Yes, Milestone Electric, A/C, & Plumbing offers a comprehensive loyalty program known as the Milestone Advantage™. This membership program provides you with numerous benefits, including bi-annual A/C maintenance, priority scheduling, discounted pricing on services and new installations, and a complimentary annual drain clearing service. Members also enjoy the perk of applying every penny of their membership payments toward future home installations. Customers have praised the program for its efficiency and value. For instance, Jenn P. mentioned, "Being a Milestone Advantage member has been a game changer for my husband and I. It has given us the peace of mind that our home is looked after by professionals year after year". To join the Milestone Advantage™ and start reaping these benefits, please give us a call today!
Do you offer special events or bonuses for loyalty program members?
Yes, Milestone Electric, A/C, & Plumbing offers bonuses for loyalty program members. By joining The Milestone Advantage™, members gain access to exclusive benefits such as priority scheduling, discounted pricing, and complimentary services like annual drain clearing. Moreover, members have the opportunity to participate in additional home services and complimentary visits."
How do I sign up for your loyalty program?
To sign up for our loyalty program, The Milestone Advantage™, you simply need to visit our website and navigate to the Milestone Advantage page or call our office at 214-348-5100!
How does your loyalty program work?
Customers pay $19.99 a month or $240 for the year! This promises you to receive bi-annual (2X a year) A/C Maintenance with The Milestone Tune-Up, 15% off all services, 5% off all new HVAC installations, and one complimentary drain clearing a year, The "never lose a penny" means every dollar you've paid for the membership you're able to put back into any major home repairs after being a member for a year and more monthly services and giveaways you are able to win.
What benefits do I get from your loyalty program?
Joining Milestone's loyalty program, The Milestone Advantage™, offers a wealth of benefits designed to save you time, money, and ensure peace of mind. Members receive bi-annual A/C maintenance for seasonal readiness, priority scheduling with a one-hour arrival window, and exclusive member pricing with 15% off on services and repairs. Additionally, members can enjoy complimentary drain clearing once a year and accrue membership payments towards future home installations.Enrol in The Milestone Advantage™ today to experience these comprehensive benefits directly. Contact us at 214-348-5100 to enroll!