What happens if a technician is running late?

If a technician is running late, Milestone ensures excellent communication and customer care. They will keep you informed with regular updates about the technician’s current status and estimated time of arrival. Customers have appreciated this transparency and the option to reschedule if necessary: "Milestone kept us in the loop and let us know with several calls where he was in his services for the day, apologized for the later than expected arrival time and offered to reschedule if we wanted too"[0].

Customers often praise the professionalism and energy of Milestone technicians even during late appointments. One reviewer mentioned that when the technician arrived later than expected, he was still "bright-eyed, full of energy, and full of professionalism"[0].

In summary, Milestone’s commitment to customer satisfaction includes keeping you informed if delays arise and ensuring the same high level of service regardless of arrival time. Should you have any questions or need immediate assistance, don't hesitate to contact us. We're here to ensure your experience is smooth and satisfactory.